We take your privacy very seriously. This policy covers the collection, processing and other use of personal data under the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”)
2. Information About Us
Cytox Ltd is a private limited company, registered in England under company number 05149130. Our registered address Work.Life Core, Brown Street, Manchester M2 1DH and main trading address is John Eccles House, Robert Robinson Avenue, Oxford Science Park, Oxford, OX1 4GP
For the purpose of GDPR Cytox is the data controller and any enquiry regarding the collection or processing of your data should be addressed to:
The Data Protection Officer
Name: Richard Pither (CEO)
Tel: +44 (1865) 338018
Address: Cytox Ltd, John Eccles House, Robert Robinson Avenue, Oxford Science Park, Oxford, OX1 4GP
3. What is personal data
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. What data do we collect?
Depending upon your use of our website, online forms or in the process of enquiring about our products or services or in purchasing goods or services for us we may collect some or all of the following personal data:
· Your Name:
· Business Address:
· Business Email Address:
· Business Telephone number:
· Business Mobile Number:
· Business Name:
· Job Title:
· IP address:
· Web browser type and version:
· Operating system:
· Order History:
5. How do we use information about you?
Under GDPR we must have a lawful basis for using your personal information. This may be because data is necessary in the performance of a contract with you, because you have consented to our use of your personal information or because it is in our legitimate business interest to use it.
We use the information you provide us when you contact us, for example in relation to enquiries, orders, comments or complaints made by you for conducting business with you and for our legitimate interest of communicating with you about our products and services.
If you are one of our customers, suppliers or prospects, we use your information to establish and fulfil our contract with you. This may include verifying your identity, communicating with you and arranging the provision of products and services. We also use your information for our legitimate interest of documenting and managing our internal administration.
We also may use personal information for additional purposes. We will identify these additional purposes at the time of collection if any.
We also receive and store certain types of personal data whenever you interact with us online. We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.
· in the administration of this website
· to improve the website’s usability
· and for marketing purposes.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will however have a negative impact upon the usability of many websites, including this one.
7. Links to Other Web Sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Transfer of Data
Where possible, we try to only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed.
We use a number of third party data processors who are carefully chosen and comply with relevant Data Protection legislation. (Google / Mail chimp/Xero Accounts)
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
9. Sharing Data
We are also working closely with third parties (including, for example, suppliers, manufacturers, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may share your information with them.
We may share your information with selected third parties including:
· Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
· Analytics and search engine providers that assist us in the improvement and optimisation of our site.
· Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
· We may disclose your personal information to third parties:
· If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
· In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
We do not sell, rent, share or trade your Personal Information to third parties for marketing purposes unless you have granted up permission to do so.
10. Security of your Personal Data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
11. How long will we keep your personal data?
For example, if you are a customer or supplier of TECL, we will keep your information for the duration of the contractual relationship you or your company has with us and after the end of that relationship for as long as necessary to perform the purposes set out above or to comply with legal obligations.
We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.
12. Your rights as a data subject
You have the following rights (if applicable):
· The right to Access
You have the right to request a copy of the personal data we are processing about you. There is not normally any charge for a subject access request. We will respond to your request without undue delay and by no later than one month from receipt of your request.
We will usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing information for:
· baseless or excessive/repeated requests
· further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request
· The Right to Rectification
You have the right to have incomplete or inaccurate personal data that we process about you rectified.
· The right to erasure (the ‘right to be forgotten’)
You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
· The right to restrict processing
You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.
· The right to data portability
You may, in certain circumstances, have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
· The right to Object
Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
· Withdrawing Consent
If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge such as where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal data by sending the request to our Data Protection Office whose contact details are shown at Section 2 above.
For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
13. How to Contact us
If you have any queries relating to our use of your personal information or any other related data protection questions, please contact us using the information provided at Section 2 above
Please be sure to include sufficient information so we can understand and respond to your specific question or request.
Should you wish to discuss a complaint, please contact us using the contact details provided at Section 2 above. All complaints will be treated in a confidential manner.
If you’re not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the UK data protection authority, the Information Commissioner’s Office (“ICO”) the UK Data protection regulator.
Cytox is registered with the Information Commissioners Office under registration reference: ZA394099
15. Changes to this policy
This Policy may be updated from time to time and the latest version is published on this page. You should review this notice periodically to stay informed of any changes. Please note the date of the notice below, so that you know when it was last updated.